Berggård Amudnsen Vince Butler
About Berggård Amundsen & CO AS

Berggård Amundsen is a 100% independent Norwegian electrician wholesaler. They operate in the markets for electrical equipment for installation, electric vehicle charging, solar energy, smart home and they also operate in the energy sector. Unlike other companies in the industry in Norway, Berggård Amundsen is family owned and 100% Norwegian. Since being established over 70 years ago, the regularly turnover around 2 billion NOK a year; own 26 service centres and have a team of 220 employees. All store employees have an electrical background with experience in the field, this allowing them to deliver consistent and efficient service.

Berggård Amundsen man doing installation of electronical equitment
The challenges

Berggård Amundsen wanted to avoid a lot of manual surveillance of their integrations, external orders, and orders which didn’t make it through in time or those which had delayed response times. Stop or delays to orders was very resource-intensive for Berggård Amundsen and they needed to tackle these issues head-on. They also wanted to improve management of stock, volume, orders and delays.

Many of their customers shop through their web store, where Berggård Amundsen provide a fast delivery service, the company needed to have systems in place which could not only handle and fulfil orders at scale, but also handle stops or any errors that occurred.

Choosing the right tools

In 2017, Berggård Amundsen invested in Vince Butler (VBU) and saw immediate results. Their integrations between Infor M3 (M3) and Astro significantly increased uptime and enabled them to resolve issues much faster. When stops occur, they now receive automated notifications via email or SMS with specific information that the IT department can use to directly fix the problem without manually having to search for the root cause. With VBU, Berggård Amundsen has a real-time monitor which overlooks orders, packing, volume, and stock. This allowed them to save time and train their resources and focus on different areas of the company.

With VBU, they can also see if something is wrong with their web store for example, if customers are unable to put items into their baskets. VBU provides a live feed of their website that allows them to track orders – and everything in between – from start to finish. Berggård Amundsen can now also see which orders have been sent, packed, and where they are in the process. With VBU they can compare historical data against orders and transaction volumes, to notice rare deviation.

Thanks to Vince Butler dashboards, Berggård Amundsen can now get an accurate, real-time picture of their situation has greatly increased their operational stability and control. VBU also makes it easy to get a visual understanding of the numbers and dimensions without having to manually compile this information. This feature was something the IT department greatly benefited from.

Summary

Berggård Amundsen is a 100% independent Norwegian electric wholesaler. They operate in the electric vehicle charging, solar energy, and smart home markets. They wanted to significantly reduce manual surveillance of their integrations, external orders, and orders which didn’t make it through in time or those with delayed response times. Berggård Amundsen also wanted to be notified when problems occurred and to have better control and overview of their webpage.

When they invested in Vince Butler (VBU), they saw immediate results. Their integrations between Infor M3 (M3) and Astro has significantly increased uptime and enabled them to resolve problems and stops much faster. In addition to cutting their manual work, the IT department is now able to receive automated detailed reports which allow them to resolve problems right away. With their overview from Vince Butler dashboards, Berggård Amundsen get a real-time overview of their current situations which increases operational stability and control.

Quotes

“Vince Butler (VBU) makes it easy to get a good overview on your Infor M3 data”

“Vince Butler (VBU) lets you know when problems occur and makes it easy to handle the problem faster”

“Vince Butler (VBU) makes surveillance easy”

Svein Arild Haugum, IT director Berggård Amundsen & CO AS,
Svein Erik Gulbrandsen, Logistics controller Berggård Amundsen & CO AS.

Berggård Amundsen electrician working
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